Effective Date: December 2024

At Holiday.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services, including through our partnership with Telna for eSIM services and our use of Google Analytics cookies.

1. Information We Collect

We collect the following types of personal data:

• Personal Identification Information: This includes your name, email address, and billing details (such as credit card information and billing address) when you make a purchase or sign up for our services.
• Technical Data: We collect information about your use of our website through cookies and similar tracking technologies, including IP addresses, browser type, device information, and page views.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: We process your name, email, and billing details to complete transactions, provide support, and manage your account.
• To Improve Our Website and Services: We use cookies and analytics tools to monitor and analyze the use of our website, identify issues, and improve our offerings. This includes using Google Analytics to understand user interactions and preferences.
• To Communicate with You: We may use your email address to send service-related notifications, updates, or promotional messages (if you have opted in).
• Compliance and Legal Obligations: We may process your information to comply with legal requirements, enforce our terms of service, or respond to legal claims.

3. Data Sharing

Holiday.com acts as a separate Data Controller with respect to the data you provide us. We may share your information with the following third parties:

• Telna: As our partner for providing eSIM services, Telna may process some of your personal data related to the eSIM service. Telna is a separate Data Controller and is responsible for the processing of data under its own privacy policy.
• Affiliate Companies: We may share your information between our affiliated companies to provide you with better services, offer personalized recommendations, or manage customer support. These affiliated companies are required to handle your data in accordance with this Privacy Policy and applicable data protection laws.
• Service Providers: We may share your information with trusted third-party vendors who provide services such as payment processing, website hosting, and customer support.
• Legal Obligations: We may share your data if required by law, or to protect our rights, the rights of others, or to comply with legal processes.

4. Cookies and Tracking Technologies

We use Google Analytics and other analytics services to collect data about how you interact with our website. Google Analytics uses cookies to track your activity and helps us understand your behavior on our site. The data collected is anonymized and used to improve our website and services. To learn more please visit How Google uses information from sites or apps that use our services - Privacy & Terms - Google

You can manage your cookie preferences through your browser settings or by using third-party tools to block or delete cookies. Please note that blocking cookies may affect your experience on our website.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to certain exceptions.
• Object: You can object to our processing of your personal data for direct marketing purposes or if it is based on legitimate interests.
• Restriction: You can request a restriction on the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at dpo@holiday.com

7. Security of Your Information

We use reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. These websites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any third-party websites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the 'Effective Date' at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Holiday.com

Email: [support@holiday.com]

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.