We know travel plans can change, and when they do, travel data should be the last thing on your mind. With holiday.com, you have up to 6 months to contact support and request a full refund under the
following terms:
If you haven’t used the eSIM
In other words, if you’ve changed your mind or had a change of plans within 6 months from the day of purchase, you can request a full refund, no questions asked.
To be eligible for this refund, the following conditions must apply:
- You bought the eSIM directly from the holiday.com app
- You bought the eSIM less than 6 months (180 days) ago
- You haven't used the eSIM
If your device is not compatible with eSIM
We kindly ask that you check the list of Compatible Devices and carrier lock status prior to purchasing a plan. If, however, you buy a holiday.com eSIM plan and it turns out your device is not compatible or is carrier-locked, you can request a full refund.
To be eligible for this refund, the following conditions must apply:
- You bought the eSIM directly from the holiday.com app
- You bought the eSIM less than 6 months (180 days) ago
- You haven't used the eSIM
- You are able to provide proof that your device is not eSIM compatible or is carrier-locked
If you face connectivity issues
If you experience a poor connection due to a fault on our end or the destination network, please reach out to customer support immediately, rather than doing so after you return from your trip. Otherwise, we cannot guarantee a refund.
We will do everything in our power to address the issue. However, if it persists, you will be eligible for a full or partial refund, depending on the amount of data used.
To be eligible for this refund, the following conditions must apply:
- You must reach out to customer support as soon as you notice the issues, rather than after your trip. (If you cannot reach customer support, create a phone recording or take screenshots of the connectivity issue.)
- You must describe the connectivity issues you are facing and provide details to customer support
In all cases above, if you meet the stipulated conditions, please contact customer support to request a refund. All refunds are issued to the original payment method.